If for any reason you wish to return your purchase for a refund, you may do so, providing it is within 30 days from the date of receipt. This excludes special to order items, and we reserve the right to refuse their return.
You should e-mail us at Steve@projecthardware.co.uk, giving full details of your order, including delivery note number and details of the items you wish to return. We will then confirm acceptance of their return.
Please note no goods will be accepted for return without prior agreement by us.
All goods must be returned unused and in their original packaging.
Carriage will not be credited unless goods are faulty or have been delivered in error.
Goods should be returned by a registered service, as claims cannot be accepted for goods lost in transit.
Orders can be cancelled or ammended, in writing, provided the goods have not been despatched.
We reserve the right to change the design or manufacturer of our products without prior notice.
Terms and Conditions
1.1 This website is governed by these terms and conditions. Purchasing goods from this website indicates you have read, understood and accepted them.
1.2 We reserve the right to revise these terms and conditions at any time and on each occasion you purchase goods from this website you should ensure you understand and accept the current terms and conditions.
The present terms and conditions apply from 1st February 2010.
2 Formation of the contract.
2.1Displaying goods on our website constitutes an invitation to treat and completion of an online order, including your payment details, you are making an offer to purchase goods at the stated prices.
When your details have been received and your payment processed, we will acknowledge your order by e-mail, but this will not constitute our acceptance of your order, this will be done when we confirm despatch of your order by e-mail. A legally binding contract between us will exist upon our acceptance of your order and once accepted your order cannot be ammended without our written consent.
3 Price and payment
3.1 Prices and delivery of the goods ordered are those as stated on this website at the time of your order(subject to any errors). All prices on this website are exclusive of VAT. Please note it may not be possible to deliver to certain locations, or within a specific time frame.
3.2 Payment must be made by the methods stated on this website and any debit, credit or charge cards accepted by us are those listed at the time of order.
4.1 We will deliver your order to the adress requested on the order form. Delivery will be executed as soon as possible after we have acknowledged your order and we will endeavour to despatch all orders within seven working days of receipt. However, if you do not receive goods ordered by you within these seven days, we shall have no liability to you.
4.2 Legal ownership of the goods will be yours, when payment of your order has been debited from your account and the goods have been delivered to you.The goods will be held at your own risk from delivery and we will not be liable for their damage, loss or distruction after they have been delivered to you.
4.3This website is intended for use by United Kingdom residents only. If you are resident outside the United Kingdom, certain national laws may prohibit the import or export of goods by us to you. We make no representation and accept no liability in respect of the export or import of the goods purchased from this website. You must observe and comply with all regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from this website.
5.1 You may cancel the contract between us for the goods you order anytime up to the end of the seventh working day from the date goods are received (the "Cancellation Date"). No reason is required for cancellation and no penalties will be incurred. To cancel the contract you must notify us in writing on or before the cancellation date and comply with our returns policy if the goods have been received. After the cancellation date, you may not be entitled to cancel the contract.
5.2 We reserve the right not to accept your offer to purchase the goods if,
a) We do not have the stock to satisfy your order.
b) We do not deliver to your location.
c) Any of the goods ordered by you are priced incorrectly for any reason and we will notify you as soon as possible that your order was not accepted and we will credit your account with any amounts debited by us.
6 Returns and refunds
6.1To return goods you must have received prior agreement from us and provide details of the delivery note number, description of goods to be returned and quantity.
6.2 All goods returned must be unused, in their original packaging and in a condition suitable for re-sale.
6.3 Returns carriage will be at your cost, unless the goods are faulty, damaged or incorrectly supplied and must be returned within 7 days of authorisation. We recommend return by a registered form of carriage, as you will be liable for the goods until they are received by us.
6.4 If the contract is cancelled in accordance with paragraph 5.1 above, we will credit your account with any sum debited by us, within 10 days of receiving the returned goods (If no goods have been despatched, from your/our notice to cancel). We will not be liable for any compensation for disappointment suffered.
7 Faulty,damaged or incorrectly supplied goods.
7.1 You must notify us of faulty, damaged or incorrectly supplied goods within seven days of receipt and we will arrange collection at our cost, however if goods are found not to be faulty, they will be returned to you at your expense.
7.2 All goods returned pursuant to paragraph 7.1 must be in their original packaging and complete.
7.3 If you request a replacement item, provided it is in stock we will despatch as soon as possible after the returned goods have been received. If a refund is requested, we will credit your account with any sum debited by us within 10 days of receiving the returned goods.
8.1 Nothing in these terms and conditions are intended to limit any rights you might have as a consumer or other statutory rights that may not be excluded or in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
8.2 Subject to paragraph 8.1 above, we will not be liable to you for any indirect or consequential loss, damage or expenses ( including loss of profits, business or goodwill) arising out of our action or inaction and we will not be liable to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
8.3 Whilst we make every effort to ensure the correctness of the information contained on this website, we make no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information, graphics or products published in this website. All liability arising due to any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
9.1 Parts of this website require you to supply personal information. Any personal information supplied by you will be held securely in accordance with the data protection act 1998.The website can be accessed without providing personal information, however if you do not supply certain information, then you will not be able to access certain parts and facilities on the website.
9.2 Your personal information will not be supplied by us to any third parties for mailing purposes. Information will only be supplied to third parties where it is necessary for the completion of your order, for example delivery.
9.3 We may occasionally wish to send you details about our goods and services, which we think may be of interest to you. If you do not wish to receive this information, please let us know.
10.1 Cookies are small pieces of information that are stored on your computer's hard drive by your browser.These allow us to recognise you when you access our website on subsequent occasions and provide features to make shopping easier, on our website.Most browsers allow the cookie function to be turned off and the help menu on your browser should explain how to do this, if you wish to do so.
11 Brand names and intellectual property
11.1 All trade marks, product names, brand names, titles and copyrights used in this website relating to products manufactured by third parties, are owned by their respective holders. No permission is given by us in respect of the use of any of them and such use may constitute an infringement of the holder's rights. Unless otherwise stated, any other intellectual property rights relating to this website, are owned by us.
12 Entire agreement
12.1 These terms and conditions set out the whole agreement between us relating to the supply of goods by us to you. No statement by any individual employed by us should be understood as a variation of these terms and conditions or as a representation about the nature or quality of any goods offered for sale by us.
13 Address for notices
13.1 If you need to write to us regarding any comments,notices or complaints,please address them to:-
Project Hardware Ltd
242-244 Broomhill Road